For their 2014 Holiday Retail Audit, eBay virtually sat down with 1,000 online retailers to find out how they’re preparing for the coming holiday season. Rather than keep you in suspense, I’ll tell you how it out turns out – instead of spending money on mobile and shipping, retailers are banking on data and social this holiday season.
Retailers said they were going to invest in tools to help them capture and analyze data in greater detail in three areas: social media (29 percent), email promotions (22 percent) and search engine optimization (12 percent).
They’re also looking at ways to capture in-store data so they can have a more meaningful conversation with customers. During the holiday season, speed is essential. If a customer abandons a cart, a retailer needs to be able to spot it, respond to it and send out an instant offer to reel that customer back in.