Marketing Pilgrim's Reputation Channel

Marketing Pilgrim's Reputation Channel is sponsored by Trackur.

Mozilla CEO Takes a Bite Out of Apple’s Reputation

It’s been a few months since Apple has done anything to mark its reputation, so the time is right for a few fireworks. The creator of Safari has (allegedly) decided that it’s perfectly fine to dump its internet browser on Windows users, without their express permission.

When Windows users update their iTunes or QuickTime software, Apple conveniently bundles Safari 3.1 with the download. How jolly nice of them!

Surprisingly, it’s not “Papa Microsoft” that’s griping about the sneaky install, nope. It’s actually Mozilla CEO John Lilly that’s doing the complaining–apparently he feels a threat to Mozilla’s own Firefox browser.

According to Lilly

The problem here is that it lists Safari for getting an update — and has the “Install” box checked by default — even if you haven’t ever installed Safari on your PC.

Trackur’s Online Reputation Monitoring Now Just $18

Trackur LogoHaving successful launched Trackur–and watching it withstand 700+ users–it’s time to make it even more affordable to the masses. There’s no reason why every individual or company shouldn’t be monitoring the internet for discussions about their reputation.

So, I’m pleased to announce that you can now monitor your reputation, competition, industry trends, conference news, etc for just $18 a month!

Think about how much you spend to market your company, advertise on Google, or keep investors happy. Now ask yourself how can you not afford to spend sixty cents a day to protect that investment?

Still not convinced? Take Trackur for a test drive for 14 days for free!

Trackur Screenshot

Bear Stearns a Lesson in Rumor Monitoring

By now, you’ve heard about the phenomenal crash of investment bank Bear Stearns–a multi-billion dollar valuation now worth just $236 million.

What’s interesting is how the rumors of the company’s demise quickly escalated the week before the eventual collapse. I spoke with TheStreet.com’s Elizabeth Blackwell about the importance of companies monitoring the web for the increase in online chatter and rumors.

“The worst thing a company can do is stick its head in the sand and say they’ll release information when they’re ready,” he says. “The market makes that decision for you.”

One of Bears’ key mistakes may have been to ignore the rumors for too long. By the time the CEO appeared on TV, it was too little, too late.

What did I tell Dr. Ralph Wilson About Online Reputation Management?

You’ll just have to watch the video and find out…



Two More Radically Transparent Podcast Interviews

If you’ve not yet picked-up your copy of Radically Transparent, you might want to head over to Amazon and grab it. In the next few days, I’ll announce a fantastic new contest that owners of the book can enter.

In the meantime, the free advice keeps coming with two new podcast interviews.

  1. A quick podcast interview with The Customer Collective.
  2. An interview with Consumer Help Web.

Ten Online Reputation Management Tips for Companies

Over at Mashable, I wrote a pretty comprehensive guest post about online reputation management for businesses. It’s not as comprehensive as my new book, but hopefully it will whet your appetite.

Here are the first two steps:

1. Know your achilles heel

Do you know your weaknesses? No, seriously! I don’t mean the “we try too hard to please our customers” bunk. Do you know the flaws in your products, the areas of your service that suck, or the member of your management team most likely to stick his foot firmly in his mouth?

If Kryptonite had known their locks could be picked with Bic pen, they might have been able to react faster to the meme that spread like a virus. You might not be able to correct your company’s flaws but, by being honest about them now, you can better prepare should they become the topic of a reputation attack.

A Radically Transparent Discussion About ORM

I was invited to by Paul Dunay to join him on his MarketingProfs podcast. During the 12 minute discussion we discuss my new book, Radically Transparent, and look at the following online reputation management (ORM) topics:

  • Why is reputation management so important?
  • Is managing reputation getting worse?
  • How are companies managing reputation?
  • Approach to reputation management
  • Reputation management tools such as Trackur
  • Responding to a reputation crisis

Listen below: