This week’s edition of Business Week turns the Skype outage into an article on whether we’re content with “good enough” technology.
As I was open with the issues I faced thanks to Skype going down for 30+ hours, I ended up chatting with Stephen Baker about the challenges faced by not having access to the service.
Andy Beal was one of 220 million subscribers to Skype, the cut-rate Internet telephony service owned by eBay (EBAY ), who saw the service go dark on Aug. 16. A software glitch kept it down for the next two days. Founder of the Raleigh (N.C.) Internet marketing consultancy Marketing Pilgrim, Beal learned that Skype was out an hour before clients were to call him from Holland. He had to message them in a hurry, telling them to call his tenuous backup: the cell phone. “It was embarrassing,” he says. But at least the cell phone worked–which isn’t always the case.