Marketing Pilgrim's Reputation Channel

Marketing Pilgrim's Reputation Channel is sponsored by Trackur.

Raleigh Online Reputation Management Panel

If you’re anywhere near Raleigh on Wednesday February 21st, be sure to drop by the Exploris center for a TIMA panel on Social Media Marketing/Reputation Management.

I’ll be joined by Lenovo’s David Churbuck, Crossroad PR’s Cindy Akus and moderator Nathan Gilliatt. It’s an informal panel discussion, so we’ll have plenty of opportunities to answer your questions. In the meantime, you can brush-up on the topic, with my beginner’s guide.

Here’s the info:

Where – Exploris

When – Wednesday, February 21, 11:30am to 1:30pm

Cost – $10 for Members, $30 for non-Members

More info and registration here.

Serph Expanding Online Reputation Monitoring Beta

Over at Pronet Advertising, Cameron tells us that “Serph’s Up”.

Serph is a new reputation monitoring tool, they have been working on for a few months, that was previously in a closed beta. As of today, they’re making the beta more readily available for anyone looking to try it out.

It’s a welcome addition to the toolbox of anyone looking to track their online reputation, but it’s somewhat basic in it’s offering. There’s really not that many features at this point. You enter the keyword, wait a few seconds while Serph scours the various social media sites, then view the results. After that, you have the choice of subscribing to the RSS feed for the query or viewing recommended results for similar queries.

Watching Whether Companies

I’ve noticed a new referrer in my Google Analytics stats, over the past few days. has been sending some decent visitor numbers to the Yahoo story we ran a couple of weeks back.

I headed over to the site to see who they are and discovered a digg-like community that rates companies positively or negatively based upon their actions.

The company was founded in 2006 by Ryan Mickle and Rod Ebrahimi and it appears their goal is to provide a platform of accountability for big businesses.

GoDaddy, Wal-Mart and Starbucks are among the current companies under the social microscope. Companies tracking sentiment analysis of their online reputation would be wise to add this site to the list.

When Online Reputation Management Goes Wrong

Jennifer Laycock explains why not all online reputation management services are created equal. She looks at one firm that claims to “DESTROY” negative content, for just $29.95. A closer look at the fine print reveals a nightmare waiting to happen.

You authorize us to take such action on your behalf, and to identify ourselves as acting on your behalf…The Customer also acknowledges and accepts the risk that Reputationxxxxxx, Inc., may not succeed in effecting the removal and/or alteration of any Internet content about the Customer…You recognize that such contact may have unpredictable side-effects, including but not limited to negative responses from others.

Cool, so for thirty bucks, you’ll create a bigger mess than I’m already in? Where do I join?

Cingular and Apple Dropped the SEO Ball with iPhone

There is a reason that smaller agile companies and entrepreneurs will always have a place on the web. Big corporations just don’t get it sometimes.

Take for example Apple’s iPhone launch. Both Cingular and Apple where in the perfect position to dominate the free market for the product. After all, they are the source and in the end, it all comes from them. So how is it that when I search Google for iPhone, Cingular is not anywhere on the first page and the only place you find Apple is in the sponsored results?

In fact, let’s look at the site searches on and for iPhone. There is not a single page on either site that is optimized for the iPhone.

Sentiment Analysis for Internet Explorer; Comparing to Firefox


This is another post in the “IE 7 Sucks” series. This time, I’ve been poking around at data that suggests IE 7 really is crap, and it’s not just readers of Marketing Pilgrim, that think so.

Taking a look at Opinmind, we learn that only 24% of bloggers have a positive sentiment towards Internet Explorer, compared to 69% positive with Firefox.

Switching to Technorati, we discover 632 bloggers have stated “internet explorer sucks“, compared to 274 who think the same of Firefox.

Using Google Trends, it’s clear that more people are looking to download Firefox, compared to IE. In contrast, more users are looking to uninstall Internet Explorer, than FF.

Microsoft & Edelman Make Two Mistakes with Free Laptop Fiasco

I wasn’t going to share my thoughts on Microsoft sending out free laptops to some A-list bloggers. I figured it was a dumb move by Microsoft, without first seeking the permission of the blogger. But now Microsoft has made a bad situation worse by asking the bloggers to return the laptops after they “review” them. Here’s part of the new request…

You may have seen that other bloggers got review machines as well…As you write your review I just wanted to emphasize that this is a review pc…I hope you give your honest opinions. Just to make sure there is no misunderstanding of our intentions I’m going to ask that you either give the pc away or send it back when you no longer need it for product reviews.