When its comes to "portals and search engines" Google once again tops the University of Michigan’s American Customer Satisfaction Index (ACSI).
The search engine soared 10% to gain the top spot with a score of 86. Yahoo slipped two points (77), MSN remained the same (75), with Ask.com rounding out the search engines with a one point drop to 74.
Are you thinking what I’m thinking? With all of the recent customer service issues and outages, how in the world did Google not only take #1, but do so with a 10 point increase?
The answer? I suspect the index focuses strongly on the general satisfaction of Google’s search engine users, and less so on those power users that rely on Google for email, calendar, docs, etc.