User reviews are all the rage in online retail. And now a recent study shows that online shoppers typically read multiple reviews before making a purchase online. Research by PowerReviews and the e-tailing group shows that 68% of online shoppers read 4 or more reviews before making a purchase. MediaPost’s Tameka Kee reports:
The companies surveyed 1,200 consumers who shopped online at least four times per year and spent at least $500 in aggregate–finding that almost a quarter of the respondents checked at least eight reviews or more before deciding to buy.
Some 22% of respondents said that they “always” read reviews before making a purchase, while the majority (43%) said they checked ratings and reviews “most of the time.” In contrast, just 2% of the online shoppers surveyed said that they “never” read reviews in advance.