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Consumers Say Family Recommendations Are Not Enough

A new survey by Cone says that four-out-of-five consumers will go online for a recommendation when they’re interested in buying something–even after it’s been recommended to them by a friend or family member. Looks like blood isn’t thicker than water these days. Not when it comes to parting with hard earned cash. And it doesn’t have to be a lot of cash, either.

The survey found that cost wasn’t a big factor in the decision to verify product claims. 82% said they would do research online before buying a car, but 72% said they’d check the reviews on movies and restaurants before heading out. Once they find what they’re looking for online, 80% of those polled said that a positive recommendation would reinforce their intent to buy. It’s interesting to note that only 68% said a negative review would stop them from buying a product or service. That may be the result of our tendency to want validation for our own ideas. Dad likes it, the guy online likes it and so do you, equals, you’re a smart decision maker.

The @Earlybird Gets the Sponsored Twitter Ad

earlybirdIn an effort to turn Twitter’s captive audience into dollars, Twitter has launched @earlybird, a new account that give followers exclusive deals from a variety of sponsors. Up first is Disney Pictures and a Buy 1 Get 1 Free deal on tickets to “The Sorcerer’s Apprentice.”

The account has only been live for a week and this is the first deal to be sent through, but already they’ve picked up nearly 50,000 followers. The irony is, these same 50,000 people were probably the ones complaining about Twitter’s decision to add sponsored tweets to their feeds earlier this year. Now they’re paying (granted, not in cash) for the privilege of having ads sent their way.

But just because a 50,000 tweeters clicked the follow button, doesn’t mean that @earlybird will be a success. That will depend on two factors:

Is Mobile the Future for eBay?

While everyone is trying to figure out just how big mobile commerce will get, eBay is just out doing something about it. That’s kind of refreshing in this day and age of hype replacing action. So what has lit the mobile fire under eBay? Simple market principles like survival and competition (you remember those, right?). Bloomberg BusinessWeek reports that this sector of eBay’s business is growing and they are doing what they can to keep it that way.

After losing ground to Amazon.com (AMZN) for years in online retailing, eBay has emerged as a leader in a new market: mobile commerce. As consumers increasingly shop with their BlackBerrys, iPhones, and handsets powered by Google’s (GOOG) Android software, such as the Motorola (MOT) Droid, eBay has become the top mobile retailer in the U.S., say analysts.

Ted Rubin Sees OpenSky for Online Commerce

Many people in the social media world are familiar with Ted Rubin. He is one of the most enthusiastic and energetic users of social media in the business. What makes Ted quite unique is that he is an executive level social media user. It’s unfortunate that we call him unique in his efforts. We have to though because most executive level marketers barely know what social media is let alone actually use it.

I first talked to Ted when he was CMO for e.l.f. Cosmetics. It was the first time I realized that in an ‘interview’ with Ted I would just have to try to keep up because he’s got a ridiculous amount of energy. His energy is commensurate to his level of excitement about his projects. Considering the pace he kept with me, it is safe to say that Ted is completely ‘jacked up’ about The OpenSky Project, which is where he puts his efforts currently.

Consumers Continue to Abandon Online Checkouts

Whether it’s a function of the economy or the same ills that have plagued shopping carts since the dawning of e-commerce, there appears to be no letting up in abandonment rates for websites at the true point of sale, the checkout.

eConsultancy reports on several recent surveys and studies that show the trend continuing but few solutions to the trouble being found.

Thanks to a range of factors, including increased customer expectations, as well as behavioural factors such as comparison shopping, basket and checkout abandonment rates are rising.

A recent Forrester survey found that 88% of consumers have abandoned shopping carts, and named the top five reasons given by customers.

The top five reasons for cart abandonment were:

Bing’s Cashback Program Shuttered

Believe it or not, it has been just about one year already since bing was brought to life by Microsoft. Out of the gate there was significant buzz and plenty of hopeful Microsoft folks and industry pundits who thought that maybe, just maybe, there was a threat to Google’s search dominance. In many ways, bing has made some inroads. One program that was started during the MSN Live search days that there was some hope for was the bing Cashback program . We say was some hope because Microsoft has shut down the program.

The bing Community blog tells us:

One of the principles we have here at Bing is to constantly experiment and learn. We do this to ensure we are keeping pace with new social and technology trends, and can continue to deliver great value for our customers and advertisers.

Disney Sells Movie Tix on Facebook

The Walt Disney Company is doing more than wishing upon a star that their new release “Toy Story 3” will have success at the box office. While the movie doesn’t open until June 18 Disney is using their Facebook presence to pre-sell tickets and create buzz for Buzz Lightyear and company.

The New York Times reports

The Walt Disney Company has created what it believes is a first-of-its-kind application allowing Facebook users to buy tickets to “Toy Story 3” without leaving the social networking site and while, at the same time, prodding their friends to come along.

The application, called Disney Tickets Together, could transform how Hollywood sells movie tickets by combining purchases with the powerful forces of social networking. When you buy a ticket through Disney’s application, for instance, it alerts your Facebook friends and prompts you to invite them to buy tickets of their own.