Marketing Pilgrim's "Shopping" Channel

Sponsor Marketing Pilgrim's Shopping Channel today! Get in front of some of the most influential readers in the Internet and social media marketing industry. Contact us today!

Edelman survey says consumers want their entertainment selfie-style

Entertainment-in-the-Era-of-the-SelfieMe. Me. Me. It’s all about the me! A new survey from Edelman shows that consumers are taking control over what they watch, when and how they watch, rendering the old TV Guide virtually obsolete.

Binge-watching online is up from 86% to 94% here in the US. In China, 99% of respondents said they’ve binge-watched their favorite shows. 72% do it because they simply want to know what happens next. (This is me, binge-watching old seasons of 24). 57% said they do it to feel “caught up” and a handful simply want to avoid being spoiled by friends who have already seen it, so they hop online and get up to speed.

Looking for something? Go Google My Business

At some point, not to long ago, Google went from being a proper noun to a verb. Has that ever happened before?

Google, googling and googled are also words that you can look up in the dictionary and they all refer to the action of searching for something online. It’s pretty amazing. Does anyone ever say I’m going to “Bing” it or “AltaVista” it? No but I digress, as I often do.

This post is all about the new “Google My Business” dashboard which will soon be taking the place of “Places for Business” and the “Google+ Dashboard.” If you were using either of those two services, your data will automatically migrate over to the new platform. If you weren’t using those services – why not? Go now and sign up for Google My Business – it’s free and it makes it really easy to keep your information up-to-date across multiple channels. (I can’t stand it when Google says a business is open until a certain time and I drive there only to find the place actually closes two hours earlier!)

Shoppers shout ‘I am not a number!’

oe9N7VseBay has been hiding things from me. I suspected it was true and now I know I’m not being paranoid. When I search, I only get back a portion of the items available for that keyword.

They say it’s for my own good. That they’re helping me weed through the clutter so I can get the best item for the best price. But frankly, I’d rather wade through an extra page of listings than have a computer decide what I should buy.

McCann Truth Central’s “Truth About Shopping” says that consumers are getting tired of being treated as part of an algorithm. Which is not to say they don’t like personalized service. The difference falls somewhere between personal and personalization.

Looking for power consumers? You’ll find them on LinkedIn

LinkedIn Consumer Buying PowerLinkedIn released an unusual report this week called “Harness the Power of the LinkedIn Pro-sumer“. Unusual, because the topic is shopping – not an activity I usually think of when I think about LinkedIn. But the B2B social network claims that their users have more buying power than visitors to any other social network.

Here’s a graph to prove it —>

Look at LinkedIn, towering over even Pinterest and way over Facebook.

Are we talking about business buying power? Office supplies? Expensive hardware and software? Inventory?

No, LinkedIn appears to be talking about the same kind of consumer goods we all buy.

  • $839 annually on clothing
  • $2000 – $3000 yearly on vacations
  • 41% more likely to have spent over 30K on a new car

Nearly half of all consumers expect a customer service response within an hour

lithium impatient customersThere are companies with a team of dedicated customer service professionals whose job it is to monitor and instantly reply to all consumer queries.

Your company probably isn’t one of them. How can I make that assumption? Because I know that a large number of online companies are small businesses. Some a run by 1 person or a couple. Some are manned by an owner who also has another full-time job. These are the companies that can’t afford to lose even one customer, so attending to questions and complaints is even more important.

Trouble is, 66% of consumers in a recent Lithium survey said they expect a same-day response to their online request

  • 43% expect a response within an hour.
  • 14% expect a response in a lightning fast five minutes or less.

What’s in a Gnome? Groupon launches new point-of-sale device

gnome_w_standI’ve often thought that the one thing keeping Groupon from being a total success is the lack of a specific cash register made to handle Groupon coupons.

No, I’ve never actually thought that, but someone did and now there’s Gnome – a tablet-based, point-of-sale device specifically designed for businesses who promote through Groupon.

The tablet will let merchants instantly recognize their Groupon customers as they enter their business, seamlessly redeem Groupons and save time and money with a simple point of-sale system and credit card payment processing service.

Really? There are enough merchants using Groupon coupons on a regular basis that they need a system like this? Okay, maybe NEED is too strong a word. How about want? And what if you don’t ‘want’? Doesn’t matter. Word around the farm is that Groupon is going to (gently) insist that any merchant who works with Groupon, use Gnome to process their transactions.

Back-to-school time is . . . here?

The kids are barely out of school for the summer which means its time to start planning your back-to-school campaigns.

Facebook says that back-to-school chatter begins in July, so that gives you about a month and a half to put together a strategic plan. Here are some facts that might help:

Back to School

Side note: no insult intended to the young model in the red shirt but there’s something very menacing about this image. . don’t you think? Pigtail girl is texting with her friend on the back of the buss while red shirt pretends to be a part of her life by voyeuristicly reading over her shoulder. . .

Back to the facts:

On Facebook in the US,