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US Holiday E-Commerce Spend Up 4% Year Over Year

The numbers are in according to one tracking firm, comScore, which tell us just how good, bad or indifferent this past holiday season was from an online perspective. With a 4 % increase over last year I wouldn’t say good or bad and maybe not even indifferent. How about we’ll just take it because let’s face it, the economy still sucks.

The data covers the entire November through December time frame. There were some contributing factors that lent to the overall numbers being in the black. Here are some comScore observations.

Survey: Online Shopping Satisfies; Bigger is Better

ForeSee Results has issued the results of its annual E-Retailer Satisfaction Index—a survey of 10,000 shoppers at the top 40 retailers—and the results are good—if you’re a big e-tailer. If not, well—let’s just say you’re pulling down the average.

As the Wall Street Journal reports, the 40 largest online retailers averaged a satisfaction score of 79 on a scale of 100, up five points from the 2007 and 2008 steady results. But for their sample of over 100 large and small e-tailers, overall satisfaction was down to 73, off from 75 in 2008 and 77 in 2007.

MediaPost adds an important finding, too:

ForeSee’s research also finds that shoppers who are highly satisfied are 65% more likely to purchase online, 44% more likely to purchase offline, 70% more likely to recommend, and 49% more likely to return than a dissatisfied shopper.

And the Online Shopping Winner Is…

I know you’ve been waiting with bated breath all holiday season to find out which of the made-up online shopping holidays would be the winner—Cyber Monday for the first time ever? Green Monday again? Brown Monday? Purplish-Blue-Like-a-Bruise Monday?

Sadly, none of the above. Nope, it was some no name: Tuesday, December 15. Coming from behind, that all-but-forgotten day of the week topped the online revenue charts for the first time with $913M in sales. That’s right, nearly one billion dollars in revenue online in one day—and yes, that would be the record for the most online spending in a single day, ever.

2009 Holiday Season To Date vs. Corresponding Days* in 2008
Non-Travel (Retail) Spending
Excludes Auctions and Large Corporate Purchases
Total U.S. – Home/Work/University Locations
Source: comScore, Inc

Amazon Sued Over Defamatory Google AdWords Ads

Here’s a fun Christmas game for you to play.

How many different types of lawsuits can you think of that include Google AdWords? Put your party creative hats on and see what you can come up.

OK, Sellify, you go first!

Sue Amazon over defamatory statements posted in Google AdWords by one of its affiliates?

Wow! That is creative!

And, it’s actually true! Writes Techdirt:

The two main complaints are over trademark violations of buying keywords, and then defamation. Defamation? Yes, because apparently when people do searches on Sellify or some of its related trademarked names, like OneQuality, some of the ads that come up say things like:

Beware of the SCAM Artist
Camcorders at the Best Price
From the Trusted Source

Social Sites Help eCommerce (and Your Annual Reality Check)

The results are in: Cyber Monday (and Black Friday) = success! The numbers are actually up from last year, despite the state the economy is still in. And according to Hitwise, social sites helped to drive sales. (Yeah, FOR REAL.)

Top 5 FB Retail Websites small

Their data shows that not only was US traffic up to social sites over the holiday weekend, but downstream traffic to online retailers was also up—especially to Amazon (Cyber Monday winner), Wal-Mart (Black Friday winner), Target, Best Buy and Toys R Us. Wal-Mart also saw the highest increase in downstream traffic from Twitter (among the Retail 500 that Hitwise tracks).

The Cyber Monday Data Is Here!

Cyber MondayAll of the talk of how things were on ‘Black Friday’ is now followed by the yearly quest for the Cyber Monday data. We in the online world love to see just how much the shift to online commerce continues to overtake the traditional way that goods and services are sold. Whether these numbers are inflated or given too much credit is always a concern but this year’s trends, at least from a few sources, points to the continued rise of online growing while brick and mortar struggles.

To what degree this year’s trending points to a larger economic trend is a huge TBD (to be determined). Honestly, more people may have experimented with online purchasing to save time and money including gas and food that is part of the in-store shopping experience of a venture out on Black Friday. That’s just my thought and there is NO scientific backing on that one.

Online Spending Up Year Over Year for Black Friday

Black FridayLet’s face it this holiday season is a pivotal one for all of us from a macro point of view. While many retailers will be focused on their individual bottom lines it will be important to look at how this whole ‘first weekend’ of the holiday shopping season plays out from start to finish with the latest entry, Cyber Monday, happening as you read this.

First the good news. Online sales for Black Friday were up 11% over last year according to comScore and the rest of November was an improvement over the prior year. Let’s remember, though, that last year’s holiday season was on the heels of “Bailout 1” and waiting for a new president to be inaugurated. In other words, last year sucked so any improvement over those numbers needs to be tempered.