I think we can all agree that collecting customer feedback is a good thing, right?
What we may not all agree on is whether we should go out and collect that feedback in the places where our customers hang-out, or if we should serve coffee and donuts and entice them to come to us.
There are pros and cons to each approach and if you like the idea of building a customer feedback “mousetrap” then SuggestionBox.com or GetSatisfaction.com are just two of the many providers willing to provide the blueprint.
If you’re more inclined to strap on your boots, grab your flashlight, and go looking for your client’s feedback then CRM provider SalesForce is happy to be your sherpa on the journey. Back in January, the company launched its Service Cloud offering and today it’s announced the addition of Twitter support.