Update: Both parties settled the case in mediation today.
As consumer review sites continue to gain popularity, they appear destined to play an important role in the public perception of any businesses’ online reputation.
That is, unless the consumers screw it up for themselves.
You see, over the past few months I’ve noticed a growing trend of consumers making vague, petty, or downright defamatory complaints. Apparently, I’m not seeing things as CNET reports that a Yelp user is being sued by a chiropractor who claims his review is defamatory.
The lawsuit, filed February 25, 2008, alleges that Biegel [the chiropractor] has suffered loss of reputation and business as a result of the review and seeks punitive damages. According to the lawsuit, the review allegedly contained false statements and inaccuracies that suggested Biegel was dishonest and accused him of fraudulent billing practices.