Google can be very ambitious to say the least. Their latest large sized ‘experiment’ is the idea of Helpouts.
TechCrunch’s Alex Wilhelm describes them like this.
Helpouts, Google’s fusion of Google+ Hangouts, Google Wallet, and its identity tools is now live. A ‘Helpout’ is a Hangout-like video chat, but instead of speaking with a friend, you are connected to a purported expert in whatever it is that you need help with. The tagline that Google has come up with for Helpouts is “real help from real people in real time.”
Imagine a video chat session that you are paying for, that lasts for as little as a minute or two. You have an issue, say, what is this lump on my hand, or, how do I pull off a particular makeup trick, and have a quick chat with a person who can see what your problem is.
Could be pretty handy but there are SO many questions about the reliability of the service more so from a technical point of view than from the ‘experts’ themselves. The biggest question is whether you would pay for this assistance or not.