Journalists abusing Google’s “Right to Be Forgotten” Process?

Google is struggling with the European “right to be forgotten” process.

Journalist abuseBlah, blah, blah.

It’s learning as it goes.

Blah, blah, blah.

Has approved 53% of removal requests.

Blah, blah, blahdidy blah.

Claims journalists are trying to abuse the system.

Blah, bl….wait, what?

Yep, buried among Google’s continuing gripes about trying to implement the controversial European ruling is this:

Google said it had rejected a number of requests made by journalists, who wanted links to articles at publications where they no longer worked to be taken down, according to the company’s statement.

You don’t say.

Why in the world would they want to do that? Unless, they’re just trying to get their former employer’s content kicked out of Google. You know, so that their new boss benefits from less competition.

Small Business mobile is on the rise while check-in apps fall behind

Constant Contact Mobile MadnessIt took some time but small businesses are finally seeing the power in going mobile. A new infographic from Constant Contact shows that over three-quarters (77%) of small businesses are now using mobile technology, an 11% jump from 2013.

One of the biggest areas of growth is the mobile optimized website. Last year, only 34% of SMBs were mobile ready. This year, it’s 60%. And additional 32% say they’ll have their site optimized within the next six months.

It’s a huge mind-set change and you can see it in these two numbers.

  • In 2013, 28% of small business owners said they had no plans to optimize their website for mobile.
  • In 2014, only 8% said no to mobile optimization.

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Facebook launches Internet.org app, bringing vital data to the world

internet-org-app11I’m US-centric. I admit it. I try to think globally. I try to remember that there are millions of people in the world who don’t have what I have but it’s easy to forget. When the car breaks down I forget that there are people who don’t have a car or access to any means of transportation beyond their own two feet. People with kids who can’t get them to a doctor. People with crops that are failing because they don’t have the technology they need to fix what’s wrong.

But today, I’m taking off my “the sarcasm is strong with this one” shirt and putting on my “whoohoo!” shirt in honor of Facebook’s new Internet.org app. Yes, I’m applauding Facebook.

86% of buyers will pay more for a better customer experience [infographic]

Is your business customer centric?

That’s just a buzzwordy way of asking: do you care about providing amazing customer service?

This infographic from Vision Critical should convince you of the benefits–and provide some tips to help you get there.

customer-centric-infographic

F-commerce takes another hit; Facebook shuts down Gifts

FB GiftsIt seemed like a good idea. Facebook already reminds you when a friend is having a birthday, so why not give users the ability to send a gift with a click! It’s so intuitive, I almost did it when I saw the birthday reminder in my sidebar. (Happy Birthday, Chrissy!) Almost – but I didn’t because I started thinking about the process. How would I pay for it. How would she get the code? What if she doesn’t log-on to Facebook? Why don’t I just buy an Amazon gift certificate from Amazon and send it via email?

The Facebook route is actually easier but it feels less secure. I know, I just went on a rant about how online is more secure than offline but it’s all about perception.

How mobile and digital are impacting back-to-school sales

Deloitte Back to School Infographic 3Even if you don’t have school-age children, you can’t help but get caught up in this time of year! Pencils. Notebooks. 3-Ring binders and paste. Wait. . . do kids still use paste in school? That thick stuff that looks like sticky marshmallow fluff? (Extra points if you remember that brown liquid glue that came with the chisel tip, rubber top.)

I know I’m always singing the “Times Have Changed” blues, but it’s true. Even back-to-school shopping isn’t what it used to be and I have Deloitte to back me up on that.

Alison Paul, vice chairman, Deloitte LLP and Retail & Distribution practice leader says;

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Repped: 30 Days to a Better Online ReputationIf you’ve not already picked up a copy of Repped: 30 Days to a Better Online Reputation, I have good news for you. The Amazon bestseller is on sale for the Kindle this week and is just $0.99!

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