So Dell has decided that it can no longer stick its head in the sand and pretend it’s not being flamed by bloggers everywhere.
I tend to agree with Andy Lark and Scoble. Give Dell some breathing room, let them find their voice, offer them advice. If they still suck in a couple of months, then have at them. In the meantime, think back to when you first started blogging and how nice it felt when people cut you some slack.