Two assignments for you…
Done that? They both paint (in my opinion) the picture that Amazon simply doesn’t get blogging.
Shel’s comments sum it up,…”We got a great many questions challenging any contention that Amazon would benefit from blogging in any way”
Ok, now read Werner Vogels’, CTO for Amazon.com, version of events.
…they make the suggestion in their responses (at least Shel does) that Amazon doesn’t “get” blogging. They are wrong. Amazon is a long time pioneer in the space of involving their customers with our product. And we really listen to our customers; any Amazon employee who encounters an issue on a forum or weblog or at any other place is empowered to escalate those issues internally immediately until they get fixed. Customer feedback is essential for Amazon and we will use all effective means to get it.